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Joly Opticians
1. How do I place an order for a prescription lens?
Select your preferred frame, upload a copy of your lens prescription (a photo is preferred) and proceed to checkout to complete payment for your frame only.
Our Optical Lab will reach out to you within the next hour via Whatsapp or Call to confirm your lens details are completed and accurate. You will then be provided a prompt to complete payment for your lenses.
2. How long does it take to receive my lenses?
After we confirm your prescription and payment is completed, your lenses will be ready and dispatched within 72 hours.
3. Can I update my prescription after placing my order?
Yes! If you notice any errors or need to update your prescription, don't worry. We will contact you to verify and confirm your prescription details before your order is processed. However, once production begins changes cannot be made.
4. Do I have to pay for my glasses up front?
Prescription glasses are custom-made for you. Hence, we require full payment upfront before lens production begins.
5. What if the lenses aren't the right fit or there's an error in my prescription?
We guarantee accuracy on all prescription lens orders. If your lenses are uncomfortable, blurry or incorrect, contact our customer support team within 14 days.
6. Can I buy the frame only?
Yes, uploading a lens prescription is optional. You buy glasses only.
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